Device Issues and Questions

Let us guide you through a set of questions that will help troubleshoot your issue quickly. If the issue persists, one of our representatives will assist you promptly.

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View Prescribing Information

Please select the option which best describes your potential product issue:

Are there doses remaining on the counter?

To ensure proper dosing and to clear any medicine build-up, please proceed with the cleaning instructions.

Is the inhaler functioning properly after cleaning?

Is it possible that this is an older inhaler that has already been used?

Is it possible that this is an older inhaler that has already been used?

According to the Prescribing Information, the DISKUS delivers your dose of medicine as a very fine powder that you may or may not taste or feel. Please perform the following steps which should demonstrate whether or not powder is delivered with a dose

  1. Using the thumb grip, open the cover so you see the mouthpiece and lever
  2. With the mouthpiece facing down, tap the diskus firmly several times onto a hard, dark surface to remove residual powder, if any, from the inside of the device
  3. Then push the lever back until you see the dose counter decrease by one number and hear a click in order to release a new dose
  4. Again, with the mouthpiece facing down, tap the diskus firmly several times onto a clean area on a hard, dark surface
  5. A small amount of fine, white powder should come out of the device which indicates that powder was present in the dose
  6. Safely discard the powder once test completed

After performing these steps, did you see powder?

Is it possible that this is an older inhaler that has already been used?

According to the Prescribing Information, you may not taste or feel the medicine, even when you are using the inhaler correctly. Do you still have a concern about your inhaler?

Is it possible that this is an older inhaler that has already been used?

Is it possible that this is an older inhaler that has already been used?

Thank you

We are glad you were able to resolve your product question. We are committed to maintaining the highest quality and standards for all our products. For additional information about GSK, please visit our website at http://www.gsk.com.

We are committed to maintaining the highest quality and standards for all our products. So we may better assist you, please contact the GSK Response Center at 888-530-9988 during our normal business hours, Monday through Friday 8:30 A.M. to 5:30 P.M. (Eastern Time). Any representative will be able to assist you. Please retain the product in question and if possible, have it available at the time of your call. Thank You.

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Comments & Questions

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Thank you

Thank you for completing our GSK Respiratory Device Help form. We try to respond to all messages promptly. If you have an immediate request please contact our Response Center at 888-530-9988 during our normal business hours, Monday through Friday 8:30 A.M. to 5:30 P.M. (Eastern Time). Any representative will be able to assist you. Please have your product in question available at the time of your call.